Frequently Asked Questions
Everything you need to know about our rugged heritage gear.
What is the Filson Lifetime Guarantee?
We stand behind every item we make. Our products are guaranteed against defects in materials and workmanship for the lifetime of the product, ensuring your gear lasts for generations.
How do I care for my Tin Cloth and Mackinaw Wool garments?
Tin Cloth should be wiped clean with a damp cloth and re-waxed as needed to maintain water repellency. Mackinaw Wool is naturally water-repellent and should be dry cleaned only to preserve its structure.
What are your shipping options and delivery timelines?
We offer standard ground, 2-day, and next-day shipping. Standard orders typically process within 1-2 business days and arrive within 3-7 business days depending on your location.
How can I return or exchange an item?
Unused and unwashed items can be returned within 30 days of purchase. Use our online portal to generate a prepaid shipping label or visit any Filson retail store for an immediate exchange.
Do you offer repairs for well-worn gear?
Yes, our Filson Restoration Shop specializes in repairing well-loved items. If your gear is damaged due to normal wear and tear, we offer professional repair services for a reasonable fee.
How do I determine my correct size?
Filson products often feature a 'Generous Fit' for layering. We recommend checking the specific size chart on each product page or contacting our customer service for detailed measurements.